Sue Jacques is The Civility CEO™, a uniquely qualified and experienced business etiquette and image consultant, professional speaker and corporate trainer. Prior to becoming The Civility CEO™ Sue spent over 18 years as a Forensic Death Investigator at the Office of the Chief Medical Examiner in Calgary, AB Canada. During her career in forensics she was personally involved in the hands-on medical investigation of over five thousand deaths, many of them violent and unexpected. Sue learned first-hand from that experience about the value of life and the power of respect and civility.

That, coupled with a bizarre life-changing event in a supermarket, is what prompted Sue to become an ambassador for civility. Her formal training and expertise combined with her refreshingly honest and open-minded approach to professionalism and courtesy is what has made Sue a sought after consultant for the past decade. Sue regularly appears on a variety of local and national television and radio programs, and is often called upon by journalists to provide her point of view. She is a segment host on the syndicated television program Man On A Mission, and has been a guest on The Gayle King Show on Oprah Radio. Sue has travelled extensively, loves a good challenge, and recently achieved her goal of completing 3 full marathons in 5 years.

Whether she’s working with an individual, a team, an audience or a company, Sue has a knack for inspiring respect, grace and confidence.

Her personal motto is simple, “When in doubt, choose kindness.”

*Please note – Sue’s surname is pronounced JAKES (rhymes with cakes!)

What you do speaks so loudly that I cannot hear what you say.’ Ralph Waldo Emerson

Body language is a universal form of communication. Sometimes, though, our messages get mired in our mannerisms. When the information our body sends is different from the message we intend to relay, we can easily end up being misunderstood.